Service Scheduling & Dispatch Coordinator

American Alarm and Communications, Inc.; Arlington (MA); On-site; USD 34,000 - 36,000; Full time

Job summary

American Alarm & Communications, Inc. in Arlington, MA is seeking a Service Scheduling Specialist to coordinate daily schedules for field technicians and ensure on-time service delivery.

You will confirm appointments with customers, prioritize urgent calls, and optimize routes for productivity while working closely with service managers and technicians to resolve conflicts and maintain high service standards.

Qualifications

• 1 to 3+ years of experience in customer service roles.
• Experience using scheduling software and MS Office.
• Strong organizational and communication skills.

Responsibilities

• Coordinates and manages daily schedules of field service technicians.
• Confirms appointments with customers and handles rescheduling requests.
• Prioritizes urgent service calls and optimizes routes for productivity.
• Tracks open work orders and updates scheduling systems in real time.
• Collaborates with service managers and technicians to resolve conflicts.

Skills

Customer service

Scheduling software

MS Office

Communication

Education

Associate’s degree or high school diploma with experience

Tools

Outlook

Excel

Word

Job description

American Alarm & Communications, Inc. in Arlington, MA is seeking a Service Scheduling Specialist to coordinate daily schedules for field technicians and ensure on-time service delivery.

You will confirm appointments with customers, prioritize urgent calls, and optimize routes for productivity while working closely with service managers and technicians to resolve conflicts and maintain high service standards.