Senior Ops Generalist: Field Dispatch & Inventory

MasterBrand, Inc.; North Charleston (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

MasterBrand Cabinets LLC seeks a Senior Support, Operations Generalist (Builder) in North Charleston, SC to ensure field tasks are scheduled and completed on time, maintain warehouse inventory accuracy, and ensure customer invoices are processed promptly.

The role requires onsite attendance, Monday to Friday, 7:00 a.m.–4:00 p.m., with experience in Salesforce and inventory management. Strong communication and multitasking abilities are essential.

Qualifications

• High School diploma or GED is required; an Associate's degree is preferred.
• Experience in high-volume customer service is expected.
• Proven ability to schedule and coordinate field service work.

Responsibilities

• Manage service center warehouse inventory accuracy.
• Maintain safety stock level of critical path trim/parts items.
• Ensure all inventory transactions are processed in a timely manner.
• Dispatch Field Service Representatives, Service Technicians, and Installers daily for field efficiency.
• Assist in scheduling warranty service appointments.
• Schedule all field appointments using Salesforce.
• Confirm and stage parts for technicians.
• Responsible for all invoicing.
• Follow up with Installers and Service Technicians on missing debriefs from previous day.
• Update 3PL systems with schedule changes and send delivery reports.

Skills

Customer service

Communication

Scheduling

Inventory management

Education

High School diploma or GED

Associate's degree preferred

Tools

Salesforce

AS400

Microsoft Excel

Outlook

Job description

MasterBrand Cabinets LLC seeks a Senior Support, Operations Generalist (Builder) in North Charleston, SC to ensure field tasks are scheduled and completed on time, maintain warehouse inventory accuracy, and ensure customer invoices are processed promptly.

The role requires onsite attendance, Monday to Friday, 7:00 a.m.–4:00 p.m., with experience in Salesforce and inventory management. Strong communication and multitasking abilities are essential.