Field Service Scheduler & Dispatch Coordinator

CSI - Coker Service, Inc.; Villa Park (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

CSI - Coker Service, Inc. is seeking a professional to organize and facilitate technician schedules for service calls in Villa Park, Illinois. The role involves communicating schedules to customers and technicians, planning preventative maintenance, and coordinating with various departments. Strong skills in Windows, Google Apps, and exceptional customer service are crucial. The candidate must thrive in a high-tempo environment and be familiar with CAD systems to optimize routes for technicians.

Qualifications

• Exceptional ability to keep a positive attitude in stressful situations.
• Must be able to adjust plans regularly to adapt to changing service needs.

Responsibilities

• Schedule Technicians for Service Calls.
• Communicate schedule to customers and technicians.
• Plan Preventative Maintenance schedules.
• Update customers on status of calls.
• Coordinate with departments for technician preparation.
• Ensure customer deadlines are met.
• Answer Customer Service calls.
• Create work orders.

Skills

Proficient use of Windows operating system

Exceptional customer service skills

Proficient use of Google Apps for Business

Familiarity with CAD systems

Ability to thrive in high-tempo environments

Proficient Map skills

Ability to coordinate schedules of multiple technicians

Exceptional ability to visualize geographical data

Job description

CSI - Coker Service, Inc. is seeking a professional to organize and facilitate technician schedules for service calls in Villa Park, Illinois. The role involves communicating schedules to customers and technicians, planning preventative maintenance, and coordinating with various departments. Strong skills in Windows, Google Apps, and exceptional customer service are crucial. The candidate must thrive in a high-tempo environment and be familiar with CAD systems to optimize routes for technicians.