Customer Service/Scheduler

CSI - Coker Service, Inc.; Villa Park (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

CSI - Coker Service, Inc. is seeking a professional to organize and facilitate technician schedules for service calls in Villa Park, Illinois. The role involves communicating schedules to customers and technicians, planning preventative maintenance, and coordinating with various departments. Strong skills in Windows, Google Apps, and exceptional customer service are crucial. The candidate must thrive in a high-tempo environment and be familiar with CAD systems to optimize routes for technicians.

Qualifications

• Exceptional ability to keep a positive attitude in stressful situations.
• Must be able to adjust plans regularly to adapt to changing service needs.

Responsibilities

• Schedule Technicians for Service Calls.
• Communicate schedule to customers and technicians.
• Plan Preventative Maintenance schedules.
• Update customers on status of calls.
• Coordinate with departments for technician preparation.
• Ensure customer deadlines are met.
• Answer Customer Service calls.
• Create work orders.

Skills

Proficient use of Windows operating system

Exceptional customer service skills

Proficient use of Google Apps for Business

Familiarity with CAD systems

Ability to thrive in high-tempo environments

Proficient Map skills

Ability to coordinate schedules of multiple technicians

Exceptional ability to visualize geographical data

Job description

Organize and facilitate the schedule of work to be completed through dispatching of service technicians.

Duties

• Schedule Technicians for Service Calls.
• Communicate the schedule to customers and technicians.
• Plan Preventative Maintenance schedules for various customers and equipment.
• Update customers on status of calls.
• Coordinate with other departments to ensure the technician is prepared to service the equipment.
• Coordinate service techs to meet customer deadlines.
• Answer Customer Service calls.
• Create work orders.

Skills

• Proficient use of Windows operating system.
• Proficient Map skills.
• Proficient use of Google Apps for Business.
• Exceptional customer service skills.
• Ability to thrive and keep a positive attitude in a high-tempo, stressful environment.
• Ability to coordinate schedules of 20+ technicians covering territory of multiple states.
• Familiarity with CAD (computer-aided dispatch) systems.
• Exceptional ability to visualize geographical data and efficiently route techs using computer mapping software.
• Must be able to devise plans of action while be willing and able to adjust plans regularly to keep pace with an ever- changing service landscape.