Field Service Scheduler & Customer-First Liaison

Barry-Wehmiller; Baltimore (MD); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k with company match

Job summary

Bw Papersystems in Baltimore, MD is hiring a Field Service Coordinator to manage technician schedules for installations, repairs, and maintenance. You will build strong customer relations and ensure timely follow-up on inquiries and requests.

The role requires a High School Diploma or equivalent, strong communication and organizational skills, and experience with Microsoft Office. Benefits include medical, dental, vision, PTO, and 401(k) with company match.

Qualifications

• Experience using Microsoft Suite (required).
• Excellent communication and interpersonal skills.
• Superior customer service skills with calm professionalism.
• Exceptional organizational skills in a fast-paced environment.

Responsibilities

• Coordinate customer site visits with customers and support teams to ensure timely resource allocation.
• Determine best resource mix for service trips based on problem details, location, and duration.
• Build and maintain strong customer relationships and ensure timely follow-up.
• Plan shipments and deliveries using shipping schedules and orders.
• Identify and report quality issues and implement corrective actions to prevent recurrence.
• Review work orders for accuracy and completeness, making adjustments as needed.
• Seek guidance from supervisors on complex issues and pursue improvement opportunities.
• Engage with customers to promote preventative maintenance services.
• Maintain the field service team availability database.

Skills

Microsoft Suite

Communication skills

Customer service

Organizational skills

Education

High School Diploma or Equivalent

Job description

Bw Papersystems in Baltimore, MD is hiring a Field Service Coordinator to manage technician schedules for installations, repairs, and maintenance. You will build strong customer relations and ensure timely follow-up on inquiries and requests.

The role requires a High School Diploma or equivalent, strong communication and organizational skills, and experience with Microsoft Office. Benefits include medical, dental, vision, PTO, and 401(k) with company match.