Field Service Controller: Dispatch & Customer Coordination

Frey Consulting Group; Glen Burnie (MD); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development

Job summary

Vision Technologies is seeking a Dispatch Coordinator for a hybrid office role based in Maryland. You will schedule and dispatch service technicians, manage daily schedules, and communicate effectively with customers and technicians to ensure timely service delivery.

The role requires 1–2 years in dispatch or related customer service, with proficiency in IT ticketing systems and dispatch software. A high school diploma is required, with a preference for business/logistics coursework.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in dispatching or customer service.
• Experience with IT ticketing systems and SLAs.

Responsibilities

• Schedule and dispatch service technicians based on requests, orders, and location.
• Maintain records of technician locations, status, and availability.
• Communicate service details to technicians and customers; update progress and ETA.
• Manage daily schedules, allocate assignments, and adjust for emergencies.
• Use dispatch software to track movements and ensure timely updates.

Skills

Organizational skills

Multitasking

Communication skills

Microsoft Office

Dispatching software

Education

High school diploma

Associate or bachelor’s in business/logistics

Tools

Dispatching software

IT ticketing system

GPS tracking systems

Job description

Vision Technologies is seeking a Dispatch Coordinator for a hybrid office role based in Maryland. You will schedule and dispatch service technicians, manage daily schedules, and communicate effectively with customers and technicians to ensure timely service delivery.

The role requires 1–2 years in dispatch or related customer service, with proficiency in IT ticketing systems and dispatch software. A high school diploma is required, with a preference for business/logistics coursework.