Service Coordinator & Dispatch Specialist

Sciens Building Solutions; Arbutus (MD); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Competitive salary based on qualifications

Paid time off plan and holidays

401(k) matching

Short term and long-term disability

Medical, dental, and vision plans

Life insurance

Professional career development opportunities

Tuition reimbursement

Job summary

Sciens Building Solutions is seeking a Service Coordinator in Arbutus, MD. This role involves ensuring customer satisfaction through scheduling preventative maintenance and responding to emergency calls effectively. Strong organizational and customer service skills are required.

The ideal candidate has a high school diploma and 2-5 years of experience in customer service. The company offers a competitive salary and a range of benefits including 401(k) matching and paid time off.

Qualifications

• 2-5 years of experience in customer service.
• Ability to remain calm under pressure.
• Interest in helping and working with customers.

Responsibilities

• Schedule preventative maintenance inspections and emergency calls.
• Field customer calls and dispatch technicians as needed.
• Monitor and maintain schedules for on-time service.

Skills

Customer service experience

Organizational skills

Multi-tasking ability

Decision-making skills

Positive attitude

Computer literate: MS Office

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Sciens Building Solutions is seeking a Service Coordinator in Arbutus, MD. This role involves ensuring customer satisfaction through scheduling preventative maintenance and responding to emergency calls effectively. Strong organizational and customer service skills are required.

The ideal candidate has a high school diploma and 2-5 years of experience in customer service. The company offers a competitive salary and a range of benefits including 401(k) matching and paid time off.