Field Service Coordinator

Barry-Wehmiller; Baltimore (MD); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k with company match

Job summary

Bw Papersystems in Baltimore, MD is hiring a Field Service Coordinator to manage technician schedules for installations, repairs, and maintenance. You will build strong customer relations and ensure timely follow-up on inquiries and requests.

The role requires a High School Diploma or equivalent, strong communication and organizational skills, and experience with Microsoft Office. Benefits include medical, dental, vision, PTO, and 401(k) with company match.

Qualifications

• Experience using Microsoft Suite (required).
• Excellent communication and interpersonal skills.
• Superior customer service skills with calm professionalism.
• Exceptional organizational skills in a fast-paced environment.

Responsibilities

• Coordinate customer site visits with customers and support teams to ensure timely resource allocation.
• Determine best resource mix for service trips based on problem details, location, and duration.
• Build and maintain strong customer relationships and ensure timely follow-up.
• Plan shipments and deliveries using shipping schedules and orders.
• Identify and report quality issues and implement corrective actions to prevent recurrence.
• Review work orders for accuracy and completeness, making adjustments as needed.
• Seek guidance from supervisors on complex issues and pursue improvement opportunities.
• Engage with customers to promote preventative maintenance services.
• Maintain the field service team availability database.

Skills

Microsoft Suite

Communication skills

Customer service

Organizational skills

Education

High School Diploma or Equivalent

Job description

About Us:

BW Papersystems, part of the Barry-Wehmiller Group, builds capital equipment that transforms paper into products for consumers - every day, around the world. We offer innovative technologies, service and parts, and years of global experience in corrugating, finishing; slitting and packaging; stationery; bookbinding and security documents. Customers rely on our machines to produce and convert items such as corrugated boxes, folding cartons, passports, notebooks, copy paper, board, and coated and other specialty papers. For more information, visit bwpapersystems.com.

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description:

As a Field Service Coordinator at BW Papersystems, your primary responsibility will be managing technician schedules for equipment installations, repairs, and maintenance tasks. Additionally, you will play a crucial role in building and maintaining strong customer relationships, ensuring timely follow-up on inquiries and requests. Your contributions will directly impact the efficiency and effectiveness of our field service operations.

Job Responsibilities:

• Coordinate customer site visits by liaising with customers and internal support team to ensure timely resource allocation.


• Determine optimal resource selection for service trips based on technical problem description, team member’s capability and location, duration of trip, and other pertinent factors.


• Foster positive relationships with customers, prioritizing customer satisfaction and retention.


• Utilize shipping schedules and orders to plan and execute shipments and deliveries efficiently.


• Identify and report internal and external quality issues, implementing corrective measures to prevent recurrence.


• Review work orders and related documentation for accuracy and completeness, making adjustments as required.


• Seek guidance from supervisors for complex or critical issues, promptly identifying and addressing continuous improvement opportunities.


• Proactively engage with customers to promote preventative maintenance services.


• Maintain database of field service team members’ availability, location, time-off, skills, etc.

Required Education and Experience:

• High School Diploma or Equivalent


• Experience using Microsoft Suite (required)


• Excellent communication and interpersonal skills, capable of independently solving problems and collaborating with diverse teams.


• Superior customer service skills with the ability to remain calm and professional in all situations.


• Exceptional organizational skills in a fast-paced environment.

The approximate pay range for this position is$24-30/hour. Please note that the pay range is a good faith estimate at the time of posting and may vary based on factors such as experience, skills, and geographic location. Our complete benefits package includes medical, dental, and vision insurance; paid time off; 401k plan with company match…all starting on day one!

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At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:

Bw Papersystems