Field Service Coordinator

BW Papersystems; Baltimore (MD); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan with company match

Day-one benefits

Job summary

BW Papersystems in Baltimore is seeking a Field Service Coordinator to manage technician schedules for equipment installations, repairs and maintenance, while building strong customer relationships and ensuring timely follow-up on inquiries.

You will coordinate site visits, optimize resource allocation based on problem type, track work orders, and promote preventative maintenance to improve field service efficiency and customer satisfaction.

Qualifications

• High School Diploma or equivalent is required.
• Proficiency with Microsoft Office is required.
• Excellent communication and interpersonal skills; ability to work independently and with diverse teams.

Responsibilities

• Coordinate customer site visits by liaising with customers and internal support teams to ensure timely resource allocation.
• Determine optimal resource selection for service trips based on the technical problem, team member capabilities, location, trip duration, and other factors.
• Foster positive relationships with customers, prioritizing satisfaction and retention.
• Utilize shipping schedules and orders to plan and execute shipments and deliveries efficiently.
• Identify and report internal and external quality issues; implement corrective measures to prevent recurrence.
• Review work orders and related documentation for accuracy and completeness, making adjustments as required.
• Seek guidance from supervisors for complex or critical issues and identify continuous improvement opportunities promptly.
• Proactively engage with customers to promote preventative maintenance services.
• Maintain database of field service team members’ availability, location, time-off, and skills.

Skills

Microsoft Office

Communication

Interpersonal skills

Problem solving

Education

High School Diploma or equivalent

Job description

Overview

BW Papersystems, part of the Barry-Wehmiller Group, builds capital equipment that transforms paper into products for consumers worldwide. We offer innovative technologies, service and parts, and years of global experience in corrugating, finishing; slitting and packaging; stationery; bookbinding and security documents. For more information, visit bwpapersystems.com.

Job Description

As a Field Service Coordinator at BW Papersystems, your primary responsibility will be managing technician schedules for equipment installations, repairs, and maintenance tasks. You will build and maintain strong customer relationships and ensure timely follow-up on inquiries and requests. Your contributions will directly impact the efficiency and effectiveness of our field service operations.

Responsibilities

• Coordinate customer site visits by liaising with customers and internal support teams to ensure timely resource allocation.


• Determine optimal resource selection for service trips based on the technical problem, team member capabilities, location, trip duration, and other relevant factors.


• Foster positive relationships with customers, prioritizing satisfaction and retention.


• Utilize shipping schedules and orders to plan and execute shipments and deliveries efficiently.


• Identify and report internal and external quality issues; implement corrective measures to prevent recurrence.


• Review work orders and related documentation for accuracy and completeness, making adjustments as required.


• Seek guidance from supervisors for complex or critical issues and identify continuous improvement opportunities promptly.


• Proactively engage with customers to promote preventative maintenance services.


• Maintain database of field service team members’ availability, location, time-off, and skills.

Qualifications

• High School Diploma or equivalent


• Experience using Microsoft Office (required)


• Excellent communication and interpersonal skills; able to solve problems independently and collaborate with diverse teams.


• Superior customer service skills with the ability to remain calm and professional in all situations.


• Exceptional organizational skills in a fast-paced environment.

Compensation and Benefits

The approximate pay range for this position is $24-30 per hour. Our complete benefits package includes medical, dental, and vision insurance; paid time off; 401(k) plan with company match, all starting on day one.

Equal Opportunity

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening, which may include drug screening, reference checks, employment verifications, background screening, and/or skills assessments.

Company

Bw Papersystems