Field Service Representative II

Colonial Group; Charlotte (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Colonial Group is addressing construction service and product issues at the customer’s site to ensure complaints about quality and reliability are resolved efficiently and cost-effectively.

Responsibilities include coaching Field Service Reps, inspecting workmanship and products at customer sites, reporting findings to Customer Service, and recommending repairs or replacements as needed.

Qualifications

• High school diploma or GED and two years customer service or field service experience.
• Completion of Truss Technician Training I & II preferred.

Responsibilities

• Provides training and guidance to less experienced Field Service Reps.
• Investigates/examines the condition of company building workmanship and products on the customer’s site; reports back to the Customer Service team on findings.
• Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
• Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.

Skills

Customer service

Training

Field service

Quality assurance

Education

High school diploma or GED

Truss Technician Training I & II (preferred)

Job description

Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

• Provides training and guidance to less experienced Field Service Reps.
• Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
• Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
• Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.

Requirements: High school diploma or General Education Degree (GED), and two (2) years customer service or field service experience; or equivalent combination of education and experience. Completion of Truss Technician Training I & II preferred.