Field Services Representative II Install - Indirect

Builders FirstSource, Inc.; Pensacola (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Builders FirstSource, Inc. is looking for a Field Service Representative in Pensacola, Florida. This role involves addressing customer product issues on-site, ensuring prompt resolutions to maintain quality and reliability. The ideal candidate should have a high school diploma, at least two years of customer service experience, and strong knowledge of company products. Responsibilities include investigating product conditions, recommending repairs, and maintaining safety procedures. Competitive candidates will possess good communication skills and a valid driver's license.

Qualifications

• 2 years of customer service/field service experience, or equivalent education and experience.
• Knowledge of pricing, discount, and estimating guidelines.
• Ability to lift and carry up to 25 pounds frequently and occasionally up to 80 pounds.

Responsibilities

• Investigate the condition of products based on customer concerns.
• Recommend replacement or repair of defective components.
• Negotiate and approve third-party repairs; inspect completed work.

Skills

Knowledge of company products

Strong attention to detail

Good communication and interpersonal skills

Proficiency in Microsoft Office Suite

Valid Driver’s License

Education

High school diploma or General Education Degree (GED)

Completion of Truss Technician Training I and II

Tools

ERP program

Job description

Purpose

Addresses component product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner.

Essential Duties and Responsibilities

1. Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service Supervisor on findings.
2. Recommends replacement or repair of defective components based on customer service guidelines related to efficiency and cost effectiveness; assists less experienced Field Service Reps with resolving more complex issues.
3. Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
4. May provide training to less experienced Field Service Reps.
5. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
6. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
7. Other duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

• High school diploma or General Education Degree (GED) and two (2) years customer service/field service experience, or equivalent combination of education and experience. Completion of Truss Technician Training I and II preferred.

Competencies

• Knowledge of company products
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong attention to detail
• Knowledge of basic math and measurement skills
• Good communication and interpersonal skills
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Valid Driver’s License

Work Environment / Physical Activity

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Work is performed on both company and customer sites and involves driving to customer locations.
• Subject to both typical office environment and outside locations with temperature and weather variations.
• May involve walking on uneven ground of a potential customer construction site.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.