Field Services Representative I Mfg Indirect -Truss

Builders FirstSource; Surprise (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Builders FirstSource in Surprise, AZ is seeking an entry-level field service support associate to address on-site product and workmanship concerns raised by customers. You will investigate conditions, recommend replacements or repairs, coordinate with the Customer Service team, ensure safety procedures, and help meet daily productivity goals while visiting customer sites.

A high school diploma or GED is required; proficiency with Microsoft Office and basic math is helpful, and a valid driver’s

Qualifications

• High school diploma or GED required; on-the-job training available.
• Strong attention to detail and good math basics.
• Effective communication with customers and teams.

Responsibilities

• Investigates the condition of workmanship and products at customer sites.
• Recommends replacement or repair of defective products per guidelines.
• Negotiates third party repair/adjustment; inspects completed work.
• Plans and paces own work to meet productivity goals.
• Observes safety procedures and participates in safety meetings.
• Other duties may be assigned.

Skills

Attention to detail

Communication skills

Interpersonal skills

Microsoft Office

Driver's license

Basic math

Education

High school diploma or GED

Tools

ERP program

Job description

PURPOSE

Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.

1. Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.

1. Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.

1. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.

1. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

1. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This position is considered entry level with on-the-job training available.

COMPETENCIES

• Knowledge of company products
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong attention to detail
• Knowledge of basic math and measurement skills
• Good communication and interpersonal skills
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Valid Driver’s License

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Work is performed on both company and customer sites and involves driving to customer locations.
• Subject to both typical office environment and outside locations with temperature and weather variations.
• May involve walking on uneven ground of a potential customer construction site.