Field Services Representative I Install - Indirect

Colonial Group; Town of Cottage Grove (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

Colonial Group is seeking a field service professional to address construction service and product issues at customer sites, ensuring quality and reliability while controlling costs. You will investigate site conditions, report findings to the Customer Service team, and recommend repairs or replacements as needed.

The role requires strong attention to detail, good communication, and proficiency with Microsoft Office and ERP software.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Entry level with on-the-job training available.
• Strong attention to detail and good communication skills.

Responsibilities

• Investigates and examines the condition of building workmanship and products at the customer's site.
• Reports findings to the Customer Service team.
• Recommends replacement or repair of defective products based on guidelines.
• Negotiates and approves third party repair/adjustment and inspects completed work.
• Plans and paces own work to meet productivity goals.
• Follows safety procedures and attends safety meetings.

Skills

Product knowledge

Attention to detail

Communication skills

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

ERP software

Job description

Purpose

Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

Essential Duties and Responsibilities

1. Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.


2. Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.


3. Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.


4. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.


5. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.


6. Other duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This position is considered entry level with on-the-job training available.

Competencies

• Knowledge of company products


• Knowledge of company product pricing, discount and estimating formulas and guidelines


• Strong attention to detail


• Knowledge of basic math and measurement skills


• Good communication and interpersonal skills


• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program


• Valid Driver’s License

Work Environment / Physical Activity

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.


• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.


• Work is performed on both company and customer sites and involves driving to customer locations.


• Subject to both typical office environment and outside locations with temperature and weather variations.


• May involve walking on uneven ground of a potential customer construction site.