Field Service Representative - Louisville, KY

Markem-Imaje Corporation; Louisville (KY); On-site; USD 60,000 - 85,000; Full time

Job summary

Markem-Imaje Corporation in Louisville, KY is seeking a self-motivated Field Service Representative with experience in industrial automation to install, repair, maintain and test equipment at customer sites.

Responsibilities include on-site diagnostics, troubleshooting, new equipment installations, customer training, and collaboration with sales for demos and service offers. BA in engineering preferred; 3–5 years field service experience a plus.

Qualifications

• BA in Mechanical or Electrical Engineering preferred.
• 3–5 years mission-critical field service experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation
• Possess interpersonal and customer relationship management skills.
• Willing and able to share knowledge and conduct training to diverse audiences.
• Able to work independently and with minimal supervision.
• Effective time management skills; able to prioritize multiple activities and commitments.

Responsibilities

• Perform general field service repair and maintenance to support customers and installed machine base.
• Resolve operational issues in the field; troubleshoot as needed.
• Determine customer needs and offer recommendations.
• Contribute to business growth through technical involvement and teamwork.
• Installations, training, maintenance, and service-related activities as directed by management.
• Collaborate with sales for machine demos, installations, and training.

Skills

Field service

Industrial automation

Troubleshooting

Customer training

Teamwork

Time management

Independent work

Education

BA in Mechanical or Electrical Engineering (preferred)

Job description

The Role:

Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.

Job Responsibilities:

• Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.
• Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Contributing to business growth and sustainment through technical involvement, influence, and teamwork.
• New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
• Determining and recommending which products or services best fit the customers' needs.
• Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications. Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management.
• Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.
• Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities.
• The Field Service Representative will be assigned to a divisional service territory, with primary customer list, which will be considered the primary area of responsibility.

Job Requirements:

• BA of Mechanical or Electrical Engineering degree preferred.
• 3-5 years Mission-critical field service-related experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation
• Possess interpersonal and customer relationship management skills.
• Willing and able to share knowledge and conduct training to diverse audiences of varying size.
• Able to work independently and with minimal supervision.
• Effective time management skills; able to prioritize multiple activities and commitments.

The right candidate will be aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people