Field Service Rep

Flowserve US Inc; Pasadena (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Flowserve US Inc in Pasadena, TX is seeking a Field Service Representative to coordinate with customers on field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites, often traveling to locations to ensure performance and uptime.

Responsibilities include processing orders, preparing cost estimates, scheduling tasks, and building strong customer relationships while delivering technical solutions and training as

Qualifications

• BS or BA in a relevant field with 3–5 years of field service or related experience.
• Strong customer-service mindset and problem-solving skills.
• Ability to read and interpret customer specifications and drawings.

Responsibilities

• Coordinate field issues, warranty complaints and resolutions.
• Perform on-site and in-house repairs and service activities.
• Prepare cost estimates and quotations according to specifications.
• Schedule orders and manage site visits.
• Build and maintain strong customer relationships.
• Provide technical support and training as needed.
• Travel to customer sites as required.
• Ensure safety requirements are followed.

Skills

Strong communication

Organized & efficient

Team player

Customer service experience

Travel willingness

Attention to detail

Education

BS or BA in relevant field

Tools

SAP SD/MM/PP

Microsoft Office (Word)

AutoCAD/SolidWorks

Job description

Role Summary: As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.

Responsibilities & Requirements

• Order processing and acceptance
• Prepare cost estimates minus discounts according to specifications
• Schedule orders
• Prepare quotations for standard products according to predefined listsRead and evaluate customer specifications and customer requirement documents
• Compile technical and commercial offer documents
• Build and maintain strong customer relationships
• Support customers during site visits
• Process customer complaints
• Find, develop and implement technical solutions for special problems
• Coordinate with internal and external customers effectively
• Establish safe and proper work area and follow all safety requirements
• Perform in-house and on-site repairs and service activities
• Provide technical support and training as needed
• Other duties as assigned

Preferred Experience / Skills

• Strong verbal and written communication skills
• Organized and efficient
• Proficient in Microsoft Office, including Word
• SAP knowledge in SD;MM;PP
• Able to work well with a team
• Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus
• Experience serving customers in oil & gas, power, chemical, water and other general industries
• Ability to reprioritize daily while still producing deliverables
• Willingness to travel as needed to customer sites
• BS or BA Degree in relevant field and 3-5 years relevant experience