Sr. Field Technician

Matthews Marking Systems; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company car

Job summary

Matthews Marking Systems is seeking a Sr. Field Service Technician to provide on-site services including installation, training, troubleshooting, repair, and upgrades of marking equipment. Travel will include Georgia and surrounding states; a company car is provided.

You will work with customers, distributors, and sales to promote maintenance agreements and spare parts. The role requires strong technical and communication skills, a background in electrical/mechanical tech, and the ability to

Qualifications

• Associate’s Degree or technical certification in related field.
• 6+ years of service technician experience.
• Willingness to travel locally, nationally, and internationally.
• Proficiency in MS Office Suite and Outlook.
• Strong analytical, problem-solving, and communication skills.
• Ability to work autonomously and within a team.

Responsibilities

• Install systems including custom applications and start-ups on-site.
• Troubleshoot and repair equipment; provide customer support.
• Train customers, distributors, and team members on safe operation.
• Maintain equipment inventory, tool kits, repair parts, and company vehicle.
• Keep Salesforce cases updated to enable timely billing.
• Support sales during calls and with new products.

Skills

MS Office

Outlook

Analytical skills

Problem solving

Project management

Communication skills

Budgeting

Scheduling

Team collaboration

Autonomy

Education

Associate’s Degree or technical certification

Tools

Salesforce

Job description

The Sr. Field Service Technician provides on-site services for customers, distributors, and sales through installation, training, troubleshooting, repair, preventative maintenance, and upgrades of the business’ equipment. Installations range from stand-alone systems to complex system integration with manufacturing, distribution, and processing lines including installation and integration of PLCs, encoders, sensors and software. The position promotes sales of maintenance agreements, new products, spare parts and consumables.

Interested candidates should be based in the Atlanta area. Company car will be provided. Travel will include Georgia and surrounding states as part of assigned territory, including Georgia, Florida, Mississippi, Tennessee, North Carolina, South Carolina. Client visits will include air travel, overnight stays and driving using company vehicle.

• Installs systems including custom applications.
• Performs start-ups of equipment on the business site, handles maintenance and repairs equipment as needed.
• Communicates with customers in solving any service-related issues, managing customer expectations and advising customer on investments to consider for equipment.
• Provides technical assistance, via phone and email, to help troubleshoot and repair equipment, coordinates problem resolution with product services, engineering, customer service and other personnel.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including customers, distributors and team members.
• Maintains equipment inventory, tool kits, repair parts and company vehicle.
• Provides service support for sales during sales calls and provides support for new products, working with product management and sales.
• Keeps Salesforce, calendars and cases updated and current.
• Works with engineering team regarding equipment schematics and service.
• Ensures completion of Salesforces cases in timely manner so billing can be initiated.
• Trains, develops, mentors and coaches less-tenured technicians on service jobs.
• Additional duties as assigned

REQUIREMENTS:

• Associate’s Degree and/or certification/apprenticeship in technical, mechanical, electrical technology or related field
• 6+ years of previous Service Technician experience; or equivalent combination of education and experience.
• Routine travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to work overtime as necessary.