Field Service Rep

Flowserve; Pasadena (CA); On-site; USD 60,000 - 95,000; Full time

Job summary

Flowserve in Pasadena, CA seeks a Field Service Representative to coordinate with customers on field issues, warranty complaints and resolutions. You will support site commissioning, service and repair jobs at customer sites.

Responsibilities include order processing, preparing cost estimates, scheduling, quotations, and maintaining strong customer relationships while providing technical solutions and travel to customer sites as needed.

Qualifications

• BS or BA degree in relevant field and 3-5 years relevant experience.
• Experience serving customers in oil & gas, power, chemical or water industries.
• Strong communication and documentation skills.

Responsibilities

• Coordinate with customers for field issues, warranty complaints and resolutions.
• Carry out and support site commissioning, service and repair at customer sites.
• Process orders, prepare cost estimates and schedule orders.
• Prepare quotations for standard products and compile offer documents.
• Build and maintain strong customer relationships and provide technical support.

Skills

Strong verbal and written comms

Organized and efficient

MS Office (Word)

Team player

Willingness to travel

Education

BS or BA degree in relevant field

Tools

SAP (SD/MM/PP)

AutoCAD

SolidWorks

Job description

Role Summary: As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.

Responsibilities & Requirements

• Order processing and acceptance
• Prepare cost estimates minus discounts according to specifications
• Schedule orders
• Prepare quotations for standard products according to predefined listsRead and evaluate customer specifications and customer requirement documents
• Compile technical and commercial offer documents
• Build and maintain strong customer relationships
• Support customers during site visits
• Process customer complaints
• Find, develop and implement technical solutions for special problems
• Coordinate with internal and external customers effectively
• Establish safe and proper work area and follow all safety requirements
• Perform in-house and on-site repairs and service activities
• Provide technical support and training as needed
• Other duties as assigned

Preferred Experience / Skills

• Strong verbal and written communication skills
• Organized and efficient
• Proficient in Microsoft Office, including Word
• SAP knowledge in SD;MM;PP
• Able to work well with a team
• Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus
• Experience serving customers in oil & gas, power, chemical, water and other general industries
• Ability to reprioritize daily while still producing deliverables
• Willingness to travel as needed to customer sites
• BS or BA Degree in relevant field and 3-5 years relevant experience