Field Service Rep

Flowserve Corporation; Pasadena (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Flowserve Corporation in Pasadena, Texas seeks a Field Service Representative who coordinates with customers on field issues, warranty concerns and resolutions, and who carries out site commissioning, service and repair jobs at customer sites.

You will prepare cost estimates, read customer specifications, build technical and commercial offers, schedule orders, and provide on-site and in-house repairs, training, and technical support while ensuring safety standards and effective customer

Qualifications

• BS or BA degree in a relevant field with 3-5 years of field experience.
• Strong verbal and written communication skills.
• Willingness to travel to customer sites as required.

Responsibilities

• Coordinate with customers on field issues, warranty resolutions and site commissioning.
• Prepare cost estimates and quotations according to specifications.
• Schedule orders and manage installation and repair work at customer sites.
• Read and evaluate customer specifications and prepare technical and commercial offers.
• Provide technical support and training and maintain strong customer relationships.
• Ensure safety requirements are followed during all field activities.

Skills

Verbal communication

Written communication

Organized

Team player

SAP SD/MM/PP

AutoCAD

SolidWorks

MS Office

Industry experience oil & gas / power/

Willingness to travel

Education

BS or BA Degree in relevant field

Tools

SAP SD/MM/PP

AutoCAD

SolidWorks

MS Office

Job description

Role Summary:
As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.

Responsibilities & Requirements:

• Order processing and acceptance
• Prepare cost estimates minus discounts according to specifications
• Schedule orders
• Prepare quotations for standard products according to predefined lists
• Read and evaluate customer specifications and customer requirement documents
• Compile technical and commercial offer documents
• Build and maintain strong customer relationships
• Support customers during site visits
• Process customer complaints
• Find, develop and implement technical solutions for special problems
• Coordinate with internal and external customers effectively
• Establish safe and proper work area and follow all safety requirements
• Perform in-house and on-site repairs and service activities
• Provide technical support and training as needed
• Other duties as assigned

Preferred Experience / Skills:

• Strong verbal and written communication skills
• Organized and efficient
• Proficient in Microsoft Office, including Word
• SAP knowledge in SD;MM;PP
• Able to work well with a team
• Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus
• Experience serving customers in oil & gas, power, chemical, water and other general industries
• Ability to reprioritize daily while still producing deliverables
• Willingness to travel as needed to customer sites
• BS or BA Degree in relevant field and 3-5 years relevant experience