Customer Service Representative

Q5 Connections; Louisville (KY); On-site; USD 30,000 - 38,000; Part time

Job summary

A customer service firm is seeking a Customer Service Representative in Louisville, KY. Candidates should have experience in customer service, be able to work a minimum of 15 hours weekly, and possess excellent communication skills. The role involves handling inquiries, resolving complaints, and providing product information. The ideal candidate will have a positive demeanor and the ability to manage multiple tasks effectively.

Qualifications

• Previous experience in customer service, sales, or related fields.
• Ability to build rapport with clients and work minimum 15 hours weekly.
• Positive and professional demeanor with excellent communication skills.

Responsibilities

• Handle customer inquiries and complaints effectively.
• Provide information about the products and services accurately.
• Troubleshoot and resolve product issues and concerns.

Skills

Customer service experience

Rapport building

Multitasking

Verbal communication

Written communication

Job description

About the job Customer Service Representative

We are seeking a Customer Service Agent to join our team! A customer service representative will act as a liaison and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Manage large amounts of incoming calls
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to work at least 15 hours minimum per week
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

This position is currently only open for individuals authorized to work in the United States.