Field Service Power Gen Technician - On-Site & Relocation

Cummins Inc.; Roanoke (VA); On-site; USD 66,000 - 98,000; Full time

Job summary

Cummins Inc. in Roanoke, VA is seeking a technical specialist and primary customer support contact to diagnose and execute complex generator repairs at the customer site.

You will use specialized tools and documented procedures to restore power generation equipment, while maintaining clear communication with customers. This role emphasizes hands-on troubleshooting, preventative maintenance, proper documentation, safety adherence, and coaching junior technicians.

Qualifications

• Diagnose and repair complex generator systems at customer sites.
• Maintain accurate service documentation and reports.
• Provide on-site technical guidance and mentoring.
• Adhere to health, safety, and environmental policies.

Responsibilities

• Establish productive customer relations and ensure prompt attention.
• Diagnose and complete complex repairs using specialized tools.
• Perform preventative maintenance per schedules.
• Escalate unresolved issues to product specialists.
• Complete service documentation in systems.
• Provide training and guidance to technicians.
• Maintain service vehicle and tools.
• Ensure safety compliance.

Skills

Diagnostics and troubleshooting

Customer service

Power generation equipment

Electrical systems

Mechanical maintenance

Tools

Electronic service tools

Service publications

Work order systems

Job description

Cummins Inc. in Roanoke, VA is seeking a technical specialist and primary customer support contact to diagnose and execute complex generator repairs at the customer site.

You will use specialized tools and documented procedures to restore power generation equipment, while maintaining clear communication with customers. This role emphasizes hands-on troubleshooting, preventative maintenance, proper documentation, safety adherence, and coaching junior technicians.