Field Service Coordinator - Dispatch & Operations

CoolSys; Town of Florida (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Paid vacation

Floating holidays

401K match

Life insurance

AD&D option

Short-term disability

Long-term disability

Tuition reimbursement

Employee discounts

Pet insurance

Legal plan

ID theft protection

Job summary

CoolSys in Town of Florida, NY is seeking a Service Coordinator to support Service Managers with field operations, dispatch, purchasing, PM tracking, and inventory management across branches.

In this role you will liaise with technicians, plan maintenance schedules, verify parts availability, and ensure timely communication of ETA and updates to the field and customers. The position emphasizes teamwork, accuracy, and adherence to safety and company policies.

Qualifications

• High school diploma or GED.
• 2-3 years of work experience.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office suite (Word, Excel).

Responsibilities

• Establish rapport with Service Managers and Technicians to ensure efficient communication.
• Coordinate dispatch, parts arrivals, and ETA communications to required departments.
• Collaborate with purchasing to ensure correct parts orders and track purchase orders.
• Act as liaison between purchasing and vendors for returns and cost visibility.
• Support preventative maintenance scheduling with field resources.
• Verify parts and location notes before dispatching technicians.
• Manage inventory needs including physical counts and replenishment.
• Assist with bid processes and submittals as needed.
• On-board new technicians and track safety progress and training.
• Maintain departmental website and databases.

Skills

Excellent customer service

Effective written communication

Microsoft Word & Excel

Detail oriented

Independent & team player

Strong documentation

Policy comprehension

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CoolSys in Town of Florida, NY is seeking a Service Coordinator to support Service Managers with field operations, dispatch, purchasing, PM tracking, and inventory management across branches.

In this role you will liaise with technicians, plan maintenance schedules, verify parts availability, and ensure timely communication of ETA and updates to the field and customers. The position emphasizes teamwork, accuracy, and adherence to safety and company policies.