Field Service Operations Leader

Everon; Tampa (FL); On-site; USD 110,000 - 165,000; Full time

Job summary

Everon is seeking an experienced leader to plan, implement, and manage the Commercial Service workforce in a Tampa-area environment. The role focuses on achieving gross profit objectives through effective scheduling, staffing, and resource utilization.

The position requires strong leadership, organizational, and financial acumen, with a preference for candidates holding a Master’s degree and at least several years of related experience in service operations or a security/installations context.

Qualifications

• Requires a 4-year degree; master’s preferred.

Responsibilities

• Plan, implement, and manage the activities of the Commercial Service workforce.
• Meet company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
• Provide supervision and personnel deployment and materials purchasing to ensure maximum profit potential.
• Supervise all indirect cost and expense below budget levels.
• Accomplish all commercial service work within client and company agreed parameters.
• Provide timely and adequate sales support to ensure service field technicians are fully productive.
• Prepare proposals for potential clients.
• Set realistic schedules for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.
• Direct coordinate activities of workforce to generate sales at or above company standards.
• Determine staffing requirements, interview, hire, develop and manage new employees, and oversee annual and month-end performance reviews.
• Prepare budgets, manage revenues and expenses, drive new customer acquisitions, ensure great customer service, and prepare reports to document results.
• Authorize expenditures as per policy.

Skills

Leadership

Operations management

Financial acumen

Team building

Customer service

Interpersonal skills

Education

4 year degree

Job description

Everon is seeking an experienced leader to plan, implement, and manage the Commercial Service workforce in a Tampa-area environment. The role focuses on achieving gross profit objectives through effective scheduling, staffing, and resource utilization.

The position requires strong leadership, organizational, and financial acumen, with a preference for candidates holding a Master’s degree and at least several years of related experience in service operations or a security/installations context.