Operations Leader: Installations & Service Excellence

Everon; Ashland (KY); On-site; USD 85,000 - 110,000; Full time

Job summary

Everon is seeking an experienced operations leader to oversee the end-to-end service delivery for its national operations. The role involves managing the systems delivery process from order receipt to project completion and coordinating with Construction, Engineering and Project Managers within the Operations Department.

The ideal candidate will have 5+ years in the industry, strong knowledge of fire, CCTV, security and card access systems, and proven management skills.

Qualifications

• 5+ years of industry experience.
• Strong understanding of fire, CCTV, security and card access systems.
• Superior management and leadership capabilities.
• Excellent time management and planning skills.
• Excellent communication and listening skills.
• Be self-motivated and have a professional attitude.

Responsibilities

• Manage systems delivery process from order receipt to project completion.
• Lead the Operations Department including Dispatch, Service, Install, Contracts, and Monitoring.
• Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets.
• Lead billing and costing meetings for all projects. Control inventory. Plan effective strategies for the financial well-being of the company.
• Improve processes and policies in support of organizational goals.
• Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff.
• Coordinate and monitor the work of employee, subcontractors to ensure professional, timely and cost effective installation and delivery process.
• Monitor, manage and improve the efficiency of support services such as efficient maintenance of project paperwork to include contracts, revisions, estimates, work drawing and specifications.
• Sales - Plan and support sales and marketing activities.
• Strategic Input and Liaison with top management. Assist in the development of strategic plans for operational activity.
• Leadership role in developing, implementing and measuring standard work in our installation and service businesses.
• Manage and direct the daily operations of the Operations Department, including Dispatch, Service, Install, Contracts, and Monitoring.
• Owns complete service delivery process from customer call, through technician performance and billing.
• Owns complete project delivery process from point of signed sales order, through technician/sub-contractor, installation and customer sign-off and billing.
• Manage assigned personnel including hiring, development, productivity, employee satisfaction and disciplinary responsibility.
• Responsible for expanding customer base to grow department revenues.
• Responsible for managing and growing Service agreement base.
• Works with the legal department to ensure full compliance with company contract requirements.
• Engage in regular communications with sales, customers and vendors to ensure total customer satisfaction.

Job description

Everon is seeking an experienced operations leader to oversee the end-to-end service delivery for its national operations. The role involves managing the systems delivery process from order receipt to project completion and coordinating with Construction, Engineering and Project Managers within the Operations Department.

The ideal candidate will have 5+ years in the industry, strong knowledge of fire, CCTV, security and card access systems, and proven management skills.