Service Supervisor

Everon; Tampa (FL); On-site; USD 110,000 - 165,000; Full time

Job summary

Everon is seeking an experienced leader to plan, implement, and manage the Commercial Service workforce in a Tampa-area environment. The role focuses on achieving gross profit objectives through effective scheduling, staffing, and resource utilization.

The position requires strong leadership, organizational, and financial acumen, with a preference for candidates holding a Master’s degree and at least several years of related experience in service operations or a security/installations context.

Qualifications

• Requires a 4-year degree; master’s preferred.

Responsibilities

• Plan, implement, and manage the activities of the Commercial Service workforce.
• Meet company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
• Provide supervision and personnel deployment and materials purchasing to ensure maximum profit potential.
• Supervise all indirect cost and expense below budget levels.
• Accomplish all commercial service work within client and company agreed parameters.
• Provide timely and adequate sales support to ensure service field technicians are fully productive.
• Prepare proposals for potential clients.
• Set realistic schedules for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.
• Direct coordinate activities of workforce to generate sales at or above company standards.
• Determine staffing requirements, interview, hire, develop and manage new employees, and oversee annual and month-end performance reviews.
• Prepare budgets, manage revenues and expenses, drive new customer acquisitions, ensure great customer service, and prepare reports to document results.
• Authorize expenditures as per policy.

Skills

Leadership

Operations management

Financial acumen

Team building

Customer service

Interpersonal skills

Education

4 year degree

Job description

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary

Responsible for planning, implementing, and managing the activities of the Commercial Service workforce.

Duties And Responsibilities

• Responsible for planning, implementing, and managing the activities of the Commercial Service workforce.
• Ensures the Commercial Service group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
• Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential.
• Supervises all indirect cost and expense below budget levels.
• Accomplishes all commercial Service work within client and company agreed parameters.
• Provides timely and adequate sales support to ensure service field technicians are fully productive.
• Responsible for preparing proposals for potential clients.
• Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.
• Direct coordinate activities of work force to generate sales at or above company standards.
• Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes. Manage all employee annual performance reviews and month end performance reviews in a timely manner.
• Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service, and manage and prepare reports to document results.
• Authorize all expenditures handled directly by the department in adherence to company policy.
• May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels.
• Other duties as assigned.

Education/Certification

Qualifications - External

• 4 year degree required. Master’s Degree preferred.

Experience

• 5 – 7 years of business experience in sales and / or operations, with a minimum of 3 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferred. Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing.

Skills/Requirements

• Knowledge and experience in organizational effectiveness and operations management.
• Knowledge of financial and accounting principles and practices.
• Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills.
• Superior leadership & supervisory skills, excellent time management, planning, and forward-thinking skills.
• Must demonstrate ability to work with and influence peers and management.
• Expert familiarity with applicable codes (i.e., NFPA 25 and NFPA 72).
• Available for travel, which may include nights and weekends to accommodate customer’s schedule.
• Physical requirements may include but are not limited to climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer.
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English