Field Service Operations Leader

Solar Turbines Incorporated; New Jersey; On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan

Incentive bonus

Paid time off

Job summary

Caterpillar Inc. is seeking a Field Service Manager in New Jersey to lead operational management of field representatives, drive on-site customer satisfaction, and ensure compliance with company policies and regulations.

You will plan assignments, manage teams, review work orders, promote service growth, and coordinate equipment delivery and installation for customers in the district, with relocation available.

Qualifications

• Leads and manages field teams to meet service goals.
• Understands org vision, structure, culture, and ethics to drive performance.
• Manages conflicts and fosters collaboration across groups.
• Plans resource needs and ensures availability to meet objectives.
• Maintains focus on delivering high-quality customer service.
• Guides delegation and progress tracking for delegated tasks.
• Keeps commitments to safety policies and regulatory requirements.

Responsibilities

• Plan and organize assignments; dispatch Field Service Representatives for timely responses and maintenance.
• Hire, assign tasks, review work, and train subordinate staff per policy.
• Review and approve field work orders to ensure prompt invoicing and service delivery.
• Support sales growth by advising on customer activities and targets; resolve turbomachinery issues in the field.
• Ensure equipment and material delivery/installation aligns with guidelines and regulations.

Skills

Leadership

Organization

Conflict management

Resource management

Customer service

Delegation

Producing results

Staffing/hiring

Safety (Oil and Gas)

Education

Degree or equivalent experience

Job description

Caterpillar Inc. is seeking a Field Service Manager in New Jersey to lead operational management of field representatives, drive on-site customer satisfaction, and ensure compliance with company policies and regulations.

You will plan assignments, manage teams, review work orders, promote service growth, and coordinate equipment delivery and installation for customers in the district, with relocation available.