Field Service Ops Manager – Onsite, Relocation

Caterpillar; New Jersey; On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) retirement plan

Job summary

Caterpillar is seeking a Manager Field Service based in New Jersey. You will lead field representatives, plan assignments, and ensure timely customer service, invoicing, and field issue resolution.

Relocation is available for this position, and the role is based out of the New Jersey District Office. You will hire and train staff, review work orders, drive sales growth through customer engagement, and coordinate field activities in compliance with policies and regulations.

Qualifications

• Degree or equivalent experience is desired.
• Ability to plan and organize assignments and dispatch field staff.
• Experience in managing field service teams and ensuring customer satisfaction.

Responsibilities

• Plan and organize assignments and dispatch Field Service Representatives.
• Hire, assign tasks to staff, review work, and train subordinates.
• Review and approve field work orders to enable prompt invoicing.
• Promote sales growth by advising on customer activities and meeting call targets.
• Assist in resolving turbomachinery issues in the field to satisfy customers.

Skills

Field service management

Team leadership

Customer satisfaction

Resource management

Conflict resolution

Education

Bachelor's degree or equivalent experience

Job description

Caterpillar is seeking a Manager Field Service based in New Jersey. You will lead field representatives, plan assignments, and ensure timely customer service, invoicing, and field issue resolution.

Relocation is available for this position, and the role is based out of the New Jersey District Office. You will hire and train staff, review work orders, drive sales growth through customer engagement, and coordinate field activities in compliance with policies and regulations.