Senior Field Service Leader: Growth & Excellence

Talently; Gloucester Township (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

A major organization is seeking a Sr. Director of Field Service Operations in New Jersey. This role involves providing executive leadership for over 100 field service technicians across multiple regions. The ideal candidate will have at least 10 years of leadership experience in large-scale service operations within industrial and commercial sectors. Responsibilities include optimizing service delivery and maintaining high levels of customer satisfaction. This is a critical position with a significant impact on the organization.

Qualifications

• 10+ years of progressive leadership in large-scale service operations.
• Demonstrated success managing, motivating, and developing distributed field service teams.
• Strong understanding of service delivery and logistics.

Responsibilities

• Provide executive leadership for a team of 100+ field service technicians.
• Oversee and optimize service parts management and final billing.
• Establish and monitor KPIs to guarantee customer satisfaction.

Skills

Service Operations

P&L Management

Field Service Leadership

Equipment Lifecycle

Industrial/Commercial Sectors

Education

Bachelor's degree in Business Administration, Operations Management, or a related field

Job description

A major organization is seeking a Sr. Director of Field Service Operations in New Jersey. This role involves providing executive leadership for over 100 field service technicians across multiple regions. The ideal candidate will have at least 10 years of leadership experience in large-scale service operations within industrial and commercial sectors. Responsibilities include optimizing service delivery and maintaining high levels of customer satisfaction. This is a critical position with a significant impact on the organization.