Field Service Operations Lead — First Shift

Fraza / Vitan Equipment; Plymouth (MI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

First shift

No weekends

Benefits including health, dental, and

Job summary

Fraza / Vitan Equipment in Michigan is seeking a Field Service Operations Supervisor to lead and direct all aspects of our field service technicians. You will coordinate activities across departments to meet customer needs and improve service delivery.

Responsibilities include scheduling work, managing technician workload, reviewing quotes in Salesforce, and ensuring timely completion of service orders within quoted amounts. Strong communication and organization are essential.

Qualifications

• High School Diploma or equivalent is required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and multi-tasking ability.
• Excellent customer service skills and problem solving.
• Proficient computer skills and Microsoft tools understanding.

Responsibilities

• Provide excellent customer service and follow-up.
• Manage customer experience with clear communication throughout work orders.
• Schedule and coordinate all service work for your team.
• Ensure field technicians are scheduled efficiently.
• Approve work orders and forward to service billing.
• Understand service KPIs and monitor team performance.
• Quote service repairs in Salesforce and ensure quotes stay within the quoted amount.
• Perform other duties as assigned by management.

Skills

Communication

Organization

Customer service

MS tools

Education

High School Diploma

Tools

Salesforce

Job description

Fraza / Vitan Equipment in Michigan is seeking a Field Service Operations Supervisor to lead and direct all aspects of our field service technicians. You will coordinate activities across departments to meet customer needs and improve service delivery.

Responsibilities include scheduling work, managing technician workload, reviewing quotes in Salesforce, and ensuring timely completion of service orders within quoted amounts. Strong communication and organization are essential.