Field Service Operations Lead

Fraza; Plymouth (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

First shift

No weekends

Health, dental, and retirement

Job summary

Fraza in Michigan seeks a field service operations lead to manage and direct all aspects of the field service technicians' service business. You will coordinate activities with other departments to best serve customers and staff, ensuring efficient scheduling and optimal use of technician time.

This role requires strong communication, organization, and customer service skills, as well as proficiency with Microsoft tools and Salesforce CRM.

Qualifications

• High School Diploma is required.
• Excellent communication and interpersonal skills to deal with sensitive issues, develop others, or persuade others to take action.
• Strong organizational skills and the ability to multitask.
• Excellent customer service skills.
• Excellent computer skills and a strong understanding of Microsoft tools.

Responsibilities

• Provide excellent customer service and follow-up.
• Manage the customer experience with strong communication throughout the life of the work order; keep customers apprised of problems, delays, or changes in quotes.
• Schedule and coordinate all service work for the team and manage technicians' workload.
• Ensure field service technicians are scheduled for efficient time use.
• Approve work orders and forward to service billing coordinator for processing.
• Understand service KPIs and use them to manage team performance.
• Quote service repairs in Salesforce; review quotes to ensure accuracy and timeliness.
• Perform other duties as assigned by management.

Skills

Excellent communication

Customer service

Organizational skills

Multi-tasking

Education

High School Diploma

Tools

Salesforce CRM

Microsoft Office

Job description

Fraza in Michigan seeks a field service operations lead to manage and direct all aspects of the field service technicians' service business. You will coordinate activities with other departments to best serve customers and staff, ensuring efficient scheduling and optimal use of technician time.

This role requires strong communication, organization, and customer service skills, as well as proficiency with Microsoft tools and Salesforce CRM.