Field Service Lead — Lean Ops & Tech Team

Weisiger Group - USA; Knoxville (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

LiftOne is seeking a Service Supervisor to coordinate customer service activities across shop and field operations and to lead a team of technicians with a strong focus on safety, quality, and efficiency.

In this role you will monitor performance metrics, dispatch work orders, and maintain records while promoting lean practices and professional growth for staff. This position offers growth opportunities within our organization.

Qualifications

• Bachelor’s degree from a four-year college or university preferred; plus two to four years’ related experience and/or training; or equivalent combination of education and experience.
• Proven leadership experience with a strong track record of results.
• Excellent verbal and written communications skills.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Experience with lean operating systems and continuous improvement preferred.
• Proficiency in Microsoft Office; familiarity with Salesforce, SAP and ServiceMax preferred.

Responsibilities

• Participate in the site-level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and adherence to leader standard work.
• Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability.
• Moderate technician team meetings and escalate roadblocks to the service manager or central support resources.
• Visit with customers, support techs, and follow up on quality in the field on occasion.
• Establish the safety culture and ensure adherence to all company safety policies along with company policies and best practices.
• Approve timesheets and work orders and leverage our service platform to maintain accurate records of work performed and parts utilized.
• Dispatch and manage all work orders and cross-level work between resources.
• Drive accountability for quality standard and ensure good appearance of tech vans and inventory levels.
• Manage the preventative maintenance program to achieve the company standards of completion.
• Conduct performance appraisals, training and development activities for technicians.

Skills

Verbal communication

Written communication

Problem solving

Listening and presentation

Lean/continuous improvement

Education

Bachelor’s degree

2–4 years related experience

Tools

Salesforce

SAP

ServiceMax

Microsoft Office

Job description

LiftOne is seeking a Service Supervisor to coordinate customer service activities across shop and field operations and to lead a team of technicians with a strong focus on safety, quality, and efficiency.

In this role you will monitor performance metrics, dispatch work orders, and maintain records while promoting lean practices and professional growth for staff. This position offers growth opportunities within our organization.