Field Service Coordinator & Customer Experience Lead

Fraza; Rochester Hills (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

First shift

Health, dental, and retirement

Job summary

Fraza is seeking a qualified supervisor to manage all aspects of our field service technicians and coordinate with other departments to serve customers and employees best. The role emphasizes scheduling, performance, and service quality.

The ideal candidate has strong communication, organizational, and computer skills, with experience using Salesforce and Microsoft Office. First shift and full-time employment are offered with health, dental, and retirement benefits.

Qualifications

• High School Diploma is required.
• Excellent communication and interpersonal skills to deal with sensitive issues, develop others, or persuades others inside and outside the department to take specific actions.
• Strong organizational skills and the ability multi-task.
• Excellent computer skills and a strong understanding of the Microsoft tools.

Responsibilities

• Provide excellent customer service and follow-up.
• Managing the customer experience with strong communication throughout the life of work orders and keeping customers apprised of potential problems, delays, or changes in quoted amounts.
• Schedule and coordinate all service work for the team while managing technicians workload.
• Approve work orders and pass to service billing coordinator for processing.
• Understand service KPI’s and use them to manage team performance.
• Quoting service repair jobs via Salesforce, check quotes, and ensure quoted jobs stay within budget and meet deadlines.
• Perform all other duties as assigned by management professionally and efficiently.

Skills

Customer service

Team coordination

Scheduling

Interpersonal skills

Excellent communication

Education

High School Diploma

Tools

Salesforce

Microsoft Office

Job description

Fraza is seeking a qualified supervisor to manage all aspects of our field service technicians and coordinate with other departments to serve customers and employees best. The role emphasizes scheduling, performance, and service quality.

The ideal candidate has strong communication, organizational, and computer skills, with experience using Salesforce and Microsoft Office. First shift and full-time employment are offered with health, dental, and retirement benefits.