Field Service Operations Lead - First Shift, No Weekends

Vitan Equipment; Plymouth (MI); Presencial; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

First shift

No weekends

Health, dental, and retirement

Resumo da oferta

Vitan Equipment in Plymouth, MI is seeking a hands-on Field Service Manager to lead field service technicians and coordinate cross-department activities to best serve customers and employees. The role emphasizes strong communication, scheduling, and service delivery throughout the life of each work order.

The ideal candidate will have a High School Diploma, excellent customer service and Microsoft Office skills, plus the ability to multi-task and manage prioritization under pressure.

Qualificações

• High School Diploma is required.
• Excellent communication and interpersonal skills to deal with sensitive issues and drive actions.
• Strong organizational skills and the ability to multi-task.
• Excellent customer service and Microsoft Office skills.
• Experience with Salesforce CRM is a plus.

Responsabilidades

• Provide excellent customer service and follow-up.
• Manage the customer experience throughout the life of the work orders, communicating delays or changes to customers and internal teams.
• Schedule and coordinate service work for the team and manage technicians' workload.
• Ensure field service technicians are scheduled to maximize time and resources.
• Approve work orders and hand off to service billing for processing.
• Understand and monitor service KPIs to drive team performance.
• Review quotes for service repair jobs and ensure they are within quoted amounts and timelines.

Conhecimentos

Communication skills

Organizational skills

Customer service

Microsoft Office

Formação académica

High School Diploma

Ferramentas

Salesforce

Descrição da oferta de emprego

Vitan Equipment in Plymouth, MI is seeking a hands-on Field Service Manager to lead field service technicians and coordinate cross-department activities to best serve customers and employees. The role emphasizes strong communication, scheduling, and service delivery throughout the life of each work order.

The ideal candidate will have a High School Diploma, excellent customer service and Microsoft Office skills, plus the ability to multi-task and manage prioritization under pressure.