Field Service Operations Coordinator – Aerospace & DoD

Griffon Aerospace; Madison (AL); On-site; USD 55,000 - 85,000; Full time

Job summary

Griffon Aerospace is seeking a Field Service Representative (FSR) Coordinator to manage scheduling, deployment, and support of field service personnel at customer sites, flight tests, and fielded systems.

You will coordinate between FSRs, program management, flight operations, logistics, and engineering, ensuring activities run on schedule, safely, and in compliance with contract requirements.

Qualifications

• 2–5 years of experience in field service coordination, logistics, operations, or program support (aerospace/defense preferred).
• Strong organizational skills with the ability to manage multiple schedules and priorities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word); scheduling software or ERP experience is a plus.
• Ability to work independently and exercise sound judgment in a fast-paced environment.
• Must be eligible to obtain and maintain a U.S. Government security clearance; U.S. Citizenship required.

Responsibilities

• Coordinate scheduling, staffing, and deployment logistics for Field Service Representatives at domestic and/or international locations.
• Serve as the primary liaison between deployed FSRs and internal teams (program management, engineering, logistics, HR).
• Track travel, lodging, per diem, and deployment documentation; ensure compliance with policy and contracts.
• Maintain FSR certification, training, and readiness records; flag expirations or gaps.
• Coordinate with flight operations to align staffing with contract requirements and demand.
• Assist in onboarding new FSRs and coordinating training and documentation.
• Escalate technical or logistical issues to appropriate teams.
• Coordinate equipment and logistics for CONUS and OCONUS deployments/events.

Skills

Field service coordination

Logistics

Scheduling

Communication

MS Office

ERP software

Tools

Scheduling software

ERP software

CRM software

Microsoft Office

Job description

Griffon Aerospace is seeking a Field Service Representative (FSR) Coordinator to manage scheduling, deployment, and support of field service personnel at customer sites, flight tests, and fielded systems.

You will coordinate between FSRs, program management, flight operations, logistics, and engineering, ensuring activities run on schedule, safely, and in compliance with contract requirements.