Field Service Representative (FSR) Coordinator

Griffon Aerospace; Madison (AL); On-site; USD 55,000 - 85,000; Full time

Job summary

Griffon Aerospace is seeking a Field Service Representative (FSR) Coordinator to manage scheduling, deployment, and support of field service personnel at customer sites, flight tests, and fielded systems.

You will coordinate between FSRs, program management, flight operations, logistics, and engineering, ensuring activities run on schedule, safely, and in compliance with contract requirements.

Qualifications

• 2–5 years of experience in field service coordination, logistics, operations, or program support (aerospace/defense preferred).
• Strong organizational skills with the ability to manage multiple schedules and priorities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word); scheduling software or ERP experience is a plus.
• Ability to work independently and exercise sound judgment in a fast-paced environment.
• Must be eligible to obtain and maintain a U.S. Government security clearance; U.S. Citizenship required.

Responsibilities

• Coordinate scheduling, staffing, and deployment logistics for Field Service Representatives at domestic and/or international locations.
• Serve as the primary liaison between deployed FSRs and internal teams (program management, engineering, logistics, HR).
• Track travel, lodging, per diem, and deployment documentation; ensure compliance with policy and contracts.
• Maintain FSR certification, training, and readiness records; flag expirations or gaps.
• Coordinate with flight operations to align staffing with contract requirements and demand.
• Assist in onboarding new FSRs and coordinating training and documentation.
• Escalate technical or logistical issues to appropriate teams.
• Coordinate equipment and logistics for CONUS and OCONUS deployments/events.

Skills

Field service coordination

Logistics

Scheduling

Communication

MS Office

ERP software

Tools

Scheduling software

ERP software

CRM software

Microsoft Office

Job description

Company Overview

Griffon Aerospace is a trusted aerospace solutions provider based in Madison, Alabama, specializing in the design, development, and operation of advanced unmanned aircraft systems (UAS). Since 1995, we have delivered over 12,000 unmanned air vehicles to the Department of Defense, allied nations, and commercial customers. We pride ourselves on being a lion-hearted partner, designing, building, and flying the most capable and intelligent aerial systems that give our servicemen an unfair advantage wherever they fly.

Position Summary

Griffon Aerospace is seeking a Field Service Representative (FSR) Coordinator to manage the scheduling, deployment, and support of field service personnel supporting customer sites, flight test operations, and fielded systems. This role serves as the central point of coordination between FSRs in the field, program management, flight operations management, logistics, and engineering teams, ensuring field support activities run smoothly, on schedule, and in compliance with contract and safety requirements.

Key Responsibilities

• Coordinate scheduling, staffing, and deployment logistics for Field Service Representatives supporting domestic and/or international customer locations
• Serve as the primary point of contact between deployed FSRs and internal teams (program management, engineering, logistics, HR)
• Track FSR travel, lodging, per diem, and deployment documentation; ensure compliance with company policy and contract terms
• Maintain FSR certification, training, and readiness records; flag upcoming expirations or gaps
• Coordinate with flight operations management to align FSR staffing levels with contract requirements and customer demand
• Assist in onboarding new FSRs, including coordinating training schedules and required documentation
• Monitor field reports and **escalate** technical or logistical issues to appropriate internal teams
• Coordinates equipment and logistics for CONUS and OCONUS deployments/events.
• Support audits and compliance reviews related to field service operations
• Maintain accurate records in tracking systems (e.g., scheduling software, CRM, or ERP tools)

Required Qualifications

• 2–5 years of experience in field service coordination, logistics, operations, or program support (aerospace/defense industry preferred)
• Strong organizational skills with the ability to manage multiple concurrent schedules and priorities
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office (Excel, Outlook, Word); experience with scheduling software or ERP software a plus
• Must excel at working independently and exercise sound judgment in a fast-paced environment
• Must be eligible to obtain and maintain a U.S. Government security clearance
• U.S. Citizenship required

Preferred Qualifications

• Prior experience supporting UAS, aerospace, or defense field operations
• Familiarity with DoD travel and per diem policies
• Experience coordinating cross-functional teams across engineering, logistics, and program management

Physical/Work Requirements

• On-site position based in Madison, AL
• Occasional travel may be required to support field operations or customer sites
• Standard office environment with periodic coordination during non-standard hours to support deployed personnel across time zones

Job Location

• Madison, Alabama, United States

Position Type

• Full-Time/Regular

Compensation/Benefits

• Competitive Salary/Comprehensive Benefits Package

US Citizenship Required

• Yes

Ability to Obtain Security Clearance

• Yes