Service Department Coordinator

Phantom Staffing; Twinsburg (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Phantom Staffing is seeking a Service Department Coordinator in Twinsburg, Ohio. The role coordinates all service department activities, supports the Field Service Manager, and serves as the main customer contact for service on capital equipment.

You will arrange travel logistics, manage service calendars, and provide administrative support including expense reporting. Strong communication and computer skills are essential in a manufacturing environment.

Qualifications

• 5+ years administrative experience in a manufacturing environment.
• Mechanically inclined; field service experience is a plus.
• Basic understanding of machine hydraulics, pneumatics and electrical systems preferred.
• Excellent written and verbal communication skills.
• Extensive computer skills: Outlook, MS Word, Excel, PowerPoint and Internet applications.

Responsibilities

• Coordinate all activities of the service department and team.
• Provide backup to the Field Service Manager.
• Act as primary contact for customers requesting service on capital equipment.
• Arrange travel, hotel, rental cars and advances for field service staff.
• Prepare and maintain expense reports for service technicians and manager.

Skills

Administrative experience

Excellent written and verbal

Communication skills

Organizational skills

Mechanical inclination

Tools

Outlook

MS Word

Excel

PowerPoint

Internet apps

Job description

About the job Service Department Coordinator

Coordinates all activities of the service department and its team members. Provides backup to the Field Service Manager when they are out on a call.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• A part of the day-to-day activities of the FMF Service Department to organize all activities and answer calls from customers relating to the service on their machinery.
• Primary point of contact for the customers when they request service on their capital equipment items.
• Work with Field Service Manager to determine the most effective Service Team member to dispatch to a customer\'s job site.
• Coordinate all logistics for the field service teams, including making all travel arrangements, providing the team member with detailed flight data, hotel and rental car arrangements, and procuring travel advance funds when necessary.
• Responsible to secure all resources necessary to support the field service staff.
• Provide administrative support for all service technicians as well as the Service Manager, including maintaining and preparing team members\' expense reports.
• Organize the service calendar, create service visit quotes, and input jobs into the Jobscope system. Responsible for accurately maintaining and preserving all these documents in a paperless, shared directory.
• Work closely with the Service Manager to review field service quotes and the scope of the project.
• Act as administrative liaison with internal/external sources, i.e. customers, vendors and in-house employees.
• Handle inquiries about products and services and other customer support functions.
• Perform weekly and monthly report updates of service calls by pulling data from all sources to compile.

POSITION REQUIREMENTS:

• 5+ years administrative experience in a manufacturing environment.
• Mechanically inclined; experience in field service is a plus.
• Basic understanding of machine hydraulics, pneumatics and electrical systems preferred.
• Ability to adjust and change priorities as needed. Excellent written and verbal communication skills.
• Extensive computer skills required, including proficiency in Outlook, MS Word, Excel, PowerPoint and Internet applications.