Field Service Admin: Customer & Invoicing Specialist

MacAllister Machinery Co., Inc.; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

MacAllister Machinery Co., Inc. seeks a Service Administrator to close work orders and review all related documentation. You will liaise with Technicians and other departments to resolve open items, obtain customer purchase orders, and ensure accurate invoicing and COD processing.

You will track orders for aging, update time and expenses, and maintain DOT files. Strong admin and CAT product knowledge are essential for success.

Qualifications

• High school diploma or equivalent.
• 3 years customer service experience, preferably in a field service setting.
• Excellent verbal and written communication, prompt responsiveness.
• Strong computer skills with Word, Excel and database systems.
• Solid understanding of field service operations and CAT products.

Responsibilities

• Close work orders after final review and ensure all documentation is complete.
• Coordinate with Technicians and departments to resolve open items.
• Obtain purchase orders and key customer information for billing.
• Track work orders for aging and ensure timely invoicing.
• Serve as main point of contact for the Field Service Department on invoicing.
• Code time and expenses, process outside PO's, and update COD jobs daily.
• Assist service manager with staff meetings, budgets and objectives.

Skills

Customer service

Communication

Problem solving

Teamwork

Administrative skills

MS Word

MS Excel

Database systems

Education

High school diploma or equivalent

Tools

CAT software

Microsoft Word

Microsoft Excel

Database systems

Job description

MacAllister Machinery Co., Inc. seeks a Service Administrator to close work orders and review all related documentation. You will liaise with Technicians and other departments to resolve open items, obtain customer purchase orders, and ensure accurate invoicing and COD processing.

You will track orders for aging, update time and expenses, and maintain DOT files. Strong admin and CAT product knowledge are essential for success.