Field Service Operations Coordinator

Carrier Global Corporation; Harrisburg (Dauphin County); On-site; USD 44,000 - 88,000; Full time

Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off

Disability insurance

Life insurance

Tax-advantaged accounts

Tuition assistance

Job summary

Carrier Global Corporation, through Automated Logic, seeks a Service Operations Coordinator to support field service by coordinating daily schedules for field engineers, dispatching work orders, and overseeing end-to-end invoicing.

The successful candidate will be highly organized with excellent communication skills, adept at managing purchase orders, accounts receivable, and contract administration in a fast-paced environment.

Qualifications

• High School diploma or GED.
• 2+ years of customer service experience.
• 1+ years of experience supporting customers via telephone and email.

Responsibilities

• Manage daily schedules for field engineers, ensuring prompt response to service requests and maximizing efficiency.
• Prepare, manage, and maintain work orders, and all related service documentation.
• Manage end-to-end invoicing processes for service work orders, including coordination with internal teams and administrative follow-up.
• Manage time and material invoices, and accounts receivable.
• Manage Purchase Orders (POs) throughout the account lifecycle.
• Support the creation, administration, and renewal tracking of service contracts.

Skills

Customer service

Phone support

Email support

Attention to detail

Organizational skills

Communication skills

Education

High School diploma or GED

Tools

Microsoft Office

Salesforce

Microsoft Dynamics 365

Job description

Carrier Global Corporation, through Automated Logic, seeks a Service Operations Coordinator to support field service by coordinating daily schedules for field engineers, dispatching work orders, and overseeing end-to-end invoicing.

The successful candidate will be highly organized with excellent communication skills, adept at managing purchase orders, accounts receivable, and contract administration in a fast-paced environment.