Field Service Coordinator: Tech Support & Maintenance

Progressive Surface, Inc.; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Progressive Surface, Inc. is seeking a Field Service Coordinator to support our installed equipment base by handling customer service inquiries, warranty requests, and service activities through the service ticket system.

You will coordinate field service work and provide technical support to technicians at customer sites. This role requires 2+ years in service coordination or customer support in a manufacturing or technical environment, strong organizational and communication skills, and the

Qualifications

• 2+ years of experience in service coordination, scheduling, or customer support within a manufacturing or technical service environment.
• Understanding mechanical and electrical maintenance practices common in manufacturing environments.
• Ability to read basic mechanical or electrical job documentation.

Responsibilities

• Supports installed machine base with customer service and warranty requests via our service ticket system
• Quotes and coordinates field maintenance service (repairs, warranty, calibration) activities
• Provides and coordinates technical support for field service technicians while at customer sites.

Skills

Organisation

Communication

Multitasking

Attention to detail

Blueprints / electrical diagrams

Job description

Progressive Surface, Inc. is seeking a Field Service Coordinator to support our installed equipment base by handling customer service inquiries, warranty requests, and service activities through the service ticket system.

You will coordinate field service work and provide technical support to technicians at customer sites. This role requires 2+ years in service coordination or customer support in a manufacturing or technical environment, strong organizational and communication skills, and the