Field Service Operations Coordinator

Current-Lighting-Employee-Co-LL; Greenville (SC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

401(k) with match

Time off policy

Paid company holidays

Medical, dental, vision, disability, &

Life insurance

Flexible Spending Account (FSA)

Job summary

Current Lighting is seeking a Field Service Coordinator in the United States to schedule and dispatch Field Service Engineers for startup, warranty, and service requests. You will coordinate resources, manage tickets, and liaise with customers, agents, vendors, and internal teams.

The role requires strong organizational and communication skills, experience in purchasing, and proficiency with Microsoft Office and scheduling systems.

Qualifications

• High school diploma or equivalent; associate degree or relevant additional education preferred.
• Experience in service coordination, dispatch, customer service, operations support, purchasing, or a related role.
• Experience creating purchase orders and reviewing vendor or service invoices preferred.
• Proficiency with Microsoft Office and service management or scheduling systems, such as ConnectWise.
• Strong organizational, communication, problem-solving, and follow-through skills.
• Ability to manage multiple priorities accurately while working independently and collaboratively.

Responsibilities

• Schedule and dispatch Field Service Engineers for startup, warranty, and service requests.
• Review service requests, coordinate schedules and resources, and monitor open tickets through completion.
• Communicate job requirements, schedules, and status updates to customers, agents, Field Service Engineers, vendors, and internal stakeholders.
• Address service-related questions and elevate issues, exceptions, or scheduling conflicts when appropriate.
• Coordinate replacement parts, materials, and other resources needed to support field activities.
• Create purchase orders for approved vendors, subcontractors, and field service activities.
• Audit service invoices against purchase orders, approved scope, rates, service reports, and supporting documentation; resolve discrepancies before approval.
• Maintain accurate service, dispatch, purchase order, invoice, and related operational records.

Skills

Service coordination

Dispatch

Customer service

Purchasing

Microsoft Office

Education

High school diploma

Associate degree preferred

Tools

ConnectWise

Job description

Current Lighting is seeking a Field Service Coordinator in the United States to schedule and dispatch Field Service Engineers for startup, warranty, and service requests. You will coordinate resources, manage tickets, and liaise with customers, agents, vendors, and internal teams.

The role requires strong organizational and communication skills, experience in purchasing, and proficiency with Microsoft Office and scheduling systems.