Field Service Metering Engineer - Training & Diagnostics

Ring Inc; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Excellent health coverage and life保险

Company-paid Long-Term Disability and

401K plan with immediate company match

Generous Paid Time Off and holidays

Summer hours

Regular social events

Job summary

Metergy Solutions, LLC is seeking a Field Service Engineering Specialist to support field operations, customer support, and cross-functional initiatives. You will investigate complex issues, perform root cause analysis, and develop field procedures and training materials.

The role requires strong engineering fundamentals, effective communication, and the ability to work with internal teams to improve products, processes, and customer experience.

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related discipline.
• Working knowledge of electrical and mechanical systems in multi-family and commercial buildings.
• Experience with technical data analysis and reporting.
• Experience reviewing and creating technical drawings and documentation.
• Ability to travel occasionally within New York City and to Metergy's Philadelphia office.

Responsibilities

• Serve as a technical resource for Field Service, Project Management, Customer Support, and other internal teams, providing expertise on metering systems, communication technologies, and field operations.
• Investigate complex technical issues, perform root cause analysis, and implement corrective actions to resolve product, process, and operational challenges.
• Provide technical training for field technicians and other internal stakeholders to support new products, technologies, and operational processes.
• Develop and maintain technical documentation to support field operations, including standard operating procedures, work instructions, troubleshooting guides, and training materials.
• Manage and prioritize technical support requests through Metergy's ticketing system, ensuring timely resolution and effective communication with customers and internal stakeholders.
• Evaluate new products, technologies, and third-party products and solutions to support continuous improvement and business objectives.
• Analyze electrical and mechanical drawings to provide guidance and support on sub-metering system design principles for electricity, water, gas and thermal services in residential, commercial and mixed-use properties.
• Develop and maintain technical drawings, schematics, and installation documentation using AutoCAD to support new construction, retrofit, and operational initiatives.
• Analyze metering and utility data to identify trends, investigate anomalies, and support troubleshooting and operational decision-making.
• Provide technical expertise on communication and AMR (Automated Meter Reading) equipment to improve business operations and troubleshooting procedures.
• Identify and deliver on continuous improvement opportunities

Skills

Troubleshooting

Analytical skills

Communication skills

AutoCAD

Travel readiness

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

Tools

AutoCAD

Microsoft Office

Job description

Metergy Solutions, LLC is seeking a Field Service Engineering Specialist to support field operations, customer support, and cross-functional initiatives. You will investigate complex issues, perform root cause analysis, and develop field procedures and training materials.

The role requires strong engineering fundamentals, effective communication, and the ability to work with internal teams to improve products, processes, and customer experience.