Field Service Mechatronic Technician — Digital Printing

Heidelberger Druckmaschinen AG; Mansfield (MO); On-site; USD 41,000 - 55,000; Full time

Job summary

Heidelberg USA is seeking a Field Service Mechatronic Technician to install, troubleshoot, and repair Digital Jetfire equipment. You will train customers and take ownership of assignments, escalating when needed to ensure customer satisfaction.

The role requires 5–10 years of field service experience, ability to travel up to 75%, and a clean driving record. A technical degree is a plus, and a company car is provided for on-site work in Chicago, IL or St. Louis, MO.

Qualifications

• Minimum high school diploma or GED; technical degree is a plus.
• 5–10 years of field service experience.
• Willing to travel 50–75% with overnight stays.
• Ability to pass background and drug screen.
• Clean driving record; company car provided.

Responsibilities

• Perform mechanical/electrical troubleshooting, repair, maintenance and training on Digital printing equipment.
• Install new or used equipment with qualified riggers; assist with moves as requested by customers.
• Inspect equipment and document findings, attach photographs where applicable.
• Complete all paperwork in a timely manner (expenses, time sheets, escalation reports, training, etc.).

Skills

Customer relations

Communication skills

Problem solving

Travel readiness

Education

High School diploma or GED

Technical degree (preferred)

Tools

MS Word

MS Excel

PowerPoint

Job description

Heidelberg USA is seeking a Field Service Mechatronic Technician to install, troubleshoot, and repair Digital Jetfire equipment. You will train customers and take ownership of assignments, escalating when needed to ensure customer satisfaction.

The role requires 5–10 years of field service experience, ability to travel up to 75%, and a clean driving record. A technical degree is a plus, and a company car is provided for on-site work in Chicago, IL or St. Louis, MO.