Field Service Tech (Mechatronic) – Digital Printing

Heidelberger Druckmaschinen AG; Missouri; Presencial; USD 41.000 - 55.000; Jornada completa

Descripción de la vacante

Heidelberg USA is seeking a Field Service Mechatronic Technician to install, troubleshoot, repair and train customers on Heidelberg Digital products (Gallus One / Labelfire). The role requires ownership of assignments and escalation when needed to ensure customer satisfaction and timely closure of jobs.

The successful candidate will perform mechanical/electrical troubleshooting and collaborate with qualified riggers to install equipment, while maintaining proper documentation and adhering to

Formación

• 5 to 10 years of field service experience, or related work experience.
• Ability to work with minimal supervision.
• Strong customer-relations skills and good written/verbal communication.

Responsabilidades

• Perform mechanical and electrical troubleshooting, repair, maintenance and training on digital printing equipment.
• Install new or used equipment and coordinate moves with customers.
• Complete inspections, documentation and attach photographs.
• Process paperwork including expenses, time sheets and escalation reports.

Conocimientos

Field service experience

Technical aptitude

Willing to travel 50–75%

Good communication

MS Word/Excel/PowerPoint

Educación

High School diploma or GED

Technical degree a plus

Herramientas

MS Word

Excel

PowerPoint

Descripción del empleo

Heidelberg USA is seeking a Field Service Mechatronic Technician to install, troubleshoot, repair and train customers on Heidelberg Digital products (Gallus One / Labelfire). The role requires ownership of assignments and escalation when needed to ensure customer satisfaction and timely closure of jobs.

The successful candidate will perform mechanical/electrical troubleshooting and collaborate with qualified riggers to install equipment, while maintaining proper documentation and adhering to