Field Service Mechatronic Technician - Postpress Equipment

Heidelberger Druckmaschinen AG; Yorktown (VA); Remote; USD 73,000 - 78,000; Full time

Job summary

Heidelberg USA, a long-standing partner to the printing industry, seeks a Field Service Technician to travel regionally and work at customer sites on Heidelberg Postpress equipment. You will install, troubleshoot, repair, and train customers on Polar Cutters and Stahlfolder systems, ensuring performance to factory standards and high customer satisfaction.

The role requires two years in field service or technical degree, strong mechanical/electrical aptitude, and willingness to travel up to 75%

Qualifications

• Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology.
• Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations.
• Technical degree a plus. High School Diploma or equivalent. 5 to 10 years of field service experience.

Responsibilities

• Perform mechanical/electrical troubleshooting of Heidelberg Postpress bindery equipment.
• Conduct maintenance & training on Heidelberg Postpress commercial bindery equipment.
• Work with assigned qualified riggers to install and/or move new or used equipment.
• Return all parts noted as unused, out of box failures, wrong part sent, etc.
• Complete all paperwork in a timely manner (expenses, time sheets, online training, car maintenance, etc.).
• Keep dispatch team informed on the amount time you expect will be required to complete a particular job, update when or if situation changes.
• Keep customer updated your eta and status of repairs.
• Equipment installations which includes working with riggers, un-packing the equipment, accessories, control cabinets, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the equipment to ensure the equipment is performing to factory standards.
• Provide initial and on-going formal customer operator and equipment maintenance training. This includes delivering training to customer based on customer needs. Customer training also includes assessing customer training needs and making recommendations to Heidelberg US (HUS) regarding the need for additional training.
• Provide periodic on-site trouble-shooting and repairs on equipment that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or Global Support Center (GSC) customer support team.
• Provide detailed technical feedback via Mobile Service App (MService) during and after each customer visit following Heidelberg US guidelines.
• Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs.

Skills

Customer management

Territory management

Electrical troubleshooting

Telephone support

Electrical wiring

Mechanical aptitude

Lifting 70 lb

Overnight travel

Communication skills

Education

Two-year technical degree

Field engineering experience

High school diploma or equivalent

Job description

Heidelberg USA, a long-standing partner to the printing industry, seeks a Field Service Technician to travel regionally and work at customer sites on Heidelberg Postpress equipment. You will install, troubleshoot, repair, and train customers on Polar Cutters and Stahlfolder systems, ensuring performance to factory standards and high customer satisfaction.

The role requires two years in field service or technical degree, strong mechanical/electrical aptitude, and willingness to travel up to 75%