Field Service Mechatronic Tech: Travel & Company Car

Heidelberg Postpress Deutschland GmbH; Chicago (IL); On-site; USD 41,000 - 55,000; Full time

Job summary

Heidelberg USA is seeking a Field Service Mechatronic Technician to install, troubleshoot, repair, and train customers on Heidelberg Digital Jetfire products (Gallus One / Labelfire). The role requires hands-on work with mechanical and electrical systems and strong customer service skills.

Based in Chicago, IL, or St. Louis, MO, you will travel up to 75% with potential overnight stays, follow safety guidelines, and complete all documentation promptly.

Qualifications

• Technical degree is a plus, but not required
• High School diploma or G.E.D. required
• 5 to 10 years of field service experience, or related work experience
• Ability to work with minimum supervision
• Good personality for customer relations
• Good written and verbal communication skills
• Moderate PC skills, i.e., MS Word, Excel, PowerPoint, Microsoft apps
• Ability to travel with overnight hotel stays at approx. 50% to 75% of the time.
• Willing to follow strict safety guidelines
• Ability to pass background and drug screen
• Clean driving record, company car is included

Responsibilities

• Perform Mechanical / Electrical troubleshooting, repairing, conduct maintenance & training on Digital printing equipment. In Warranty, Charge Service or Service Contract situations
• Work with assigned qualified riggers to install new or used equipment that are sales generated. Also, the same upon customer request regarding equipment moves.
• Perform inspections on equipment and complete the proper documentation and attaching photographs.
• Complete all paperwork in a timely manner (i.e., expenses, time sheets, escalation reports, online training courses, car maintenance etc.)

Skills

Customer relations

Written & verbal communication

PC skills

Self supervision / work with minimum

Willingness to travel

Safe driving

Safety compliance

Problem solving

Education

High School diploma or GED

Technical degree is a plus

Tools

MS Word

Excel

PowerPoint

Job description

Heidelberg USA is seeking a Field Service Mechatronic Technician to install, troubleshoot, repair, and train customers on Heidelberg Digital Jetfire products (Gallus One / Labelfire). The role requires hands-on work with mechanical and electrical systems and strong customer service skills.

Based in Chicago, IL, or St. Louis, MO, you will travel up to 75% with potential overnight stays, follow safety guidelines, and complete all documentation promptly.