Field Service Manager: Lead Techs, Drive Growth

Smart Care Equipment Solutions; Louisiana (MO); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Job summary

Smart Care Solutions seeks a Service Manager to partner with the District Manager, overseeing a district to meet sales and profitability budgets. You will manage service delivery excellence by coordinating with Service Delivery Specialists and District Managers, focusing on workforce management and dispute resolution.

You will lead scheduling, onboarding of new SDS, coaching technicians, and driving performance with the District Manager.

Qualifications

• Associate degree and two years of people management experience.
• A combination of Smart Care experience, people management, or education experience equivalent to a Bachelor's Degree (1.5 years' experience = 1 year post-secondary education).
• Must be able to read and write in English
• Immigration sponsorship is not available for this role

Responsibilities

• Manage daily workforce flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
• Work daily with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
• Participate in new Service Delivery Specialists (SDS) onboarding and implementing/executing a training plan
• Coach and empower Technicians to own their results and provide the tools and resources to achieve them
• Identify the potential in an individual and align development activities to their abilities and talents
• Manage technician performance through coaching and direction under the direction of the District Manager
• Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets
• Work with Parts Department on parts issues, shipping, and delivery.
• Actively build strong relationships with key stakeholders in the customer's organization
• Proactively works to manage customer relationships to effectively solve issues and demonstrate value

Skills

People management

Leadership

Team coaching

English language

Education

Associate degree

Bachelor's degree equivalent

Job description

Smart Care Solutions seeks a Service Manager to partner with the District Manager, overseeing a district to meet sales and profitability budgets. You will manage service delivery excellence by coordinating with Service Delivery Specialists and District Managers, focusing on workforce management and dispute resolution.

You will lead scheduling, onboarding of new SDS, coaching technicians, and driving performance with the District Manager.