Field Service Operations Manager

Smart Care Equipment Solutions; Fishers (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Smart Care Equipment Solutions in Fishers, Indiana, seeks a Service Manager to lead a field service team and partner with District Managers to meet sales and profitability budgets. You will manage daily scheduling, onboarding of new SDS, and coach technicians toward better results.

You will review performance with the District Manager monthly, coordinate with the Parts Department, and strengthen customer relationships to demonstrate value. Strong English skills required.

Qualifications

• Must have an associate degree and two years of people management experience.
• English reading and writing proficiency required.
• Immigration sponsorship is not available for this role.

Responsibilities

• Manage daily workforce flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings.
• Work daily with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion.
• Participate in new Service Delivery Specialists onboarding and implementing/executing a training plan.
• Coach and empower Technicians to own their results and provide the tools and resources to achieve them.
• Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets.
• Work with Parts Department on parts issues, shipping, and delivery.

Skills

People management

Scheduling

Leadership

Customer relations

Training & coaching

English literacy

Dispatch coordination

Education

Associate degree

Bachelor’s degree equivalent

Job description

Smart Care Equipment Solutions in Fishers, Indiana, seeks a Service Manager to lead a field service team and partner with District Managers to meet sales and profitability budgets. You will manage daily scheduling, onboarding of new SDS, and coach technicians toward better results.

You will review performance with the District Manager monthly, coordinate with the Parts Department, and strengthen customer relationships to demonstrate value. Strong English skills required.