Service Manager

Smart Care Equipment Solutions; Fishers (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Smart Care Equipment Solutions in Fishers, Indiana, seeks a Service Manager to lead a field service team and partner with District Managers to meet sales and profitability budgets. You will manage daily scheduling, onboarding of new SDS, and coach technicians toward better results.

You will review performance with the District Manager monthly, coordinate with the Parts Department, and strengthen customer relationships to demonstrate value. Strong English skills required.

Qualifications

• Must have an associate degree and two years of people management experience.
• English reading and writing proficiency required.
• Immigration sponsorship is not available for this role.

Responsibilities

• Manage daily workforce flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings.
• Work daily with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion.
• Participate in new Service Delivery Specialists onboarding and implementing/executing a training plan.
• Coach and empower Technicians to own their results and provide the tools and resources to achieve them.
• Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets.
• Work with Parts Department on parts issues, shipping, and delivery.

Skills

People management

Scheduling

Leadership

Customer relations

Training & coaching

English literacy

Dispatch coordination

Education

Associate degree

Bachelor’s degree equivalent

Job description

**Summary of the Job:**The Service Manager partners with the District Manager, managing the business within a district to achieve sales and profitability budgets. They manage service delivery excellence by working directly with Service Delivery Specialists and District Managers. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities. **What You Will Do:*** Manage daily workforce flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings* Work daily with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion* Participate in new Service Delivery Specialists (SDS) onboarding and implementing/executing a training plan* Coach and empower Technicians to own their results and provide the tools and resources to achieve them* Identify the potential in an individual and align development activities to their abilities and talents* Manage technician performance through coaching and direction under the direction of the District Manager* Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets* Work with Parts Department on parts issues, shipping, and delivery.* Actively build strong relationships with key stakeholders in the customer's organization* Proactively works to manage customer relationships to effectively solve issues and demonstrate value **What is in it For You:*** Utilize your managerial and leadership skills to support and lead a high-performing team* Develop your skills in leading a workforce* Become part of a field service support management team with advancement opportunities* Competitive salary and benefits* Access to best-in-class resources and technology* This position will be in Fishers, Indiana **Basic Qualifications:****Must meet one of the following:*** Associate degree and two years of people management experience.* A combination of Smart Care experience, people management, or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education). **Must have the following:*** Must be able to read and write in English* Immigration sponsorship is not available for this role **Preferred Qualifications:*** Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.* Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action.* Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.* Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.