Field Service Manager: Lead Technicians & Ops

TriMark USA, LLC; Tampa, Northern (FL, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental insurance

Vision insurance

Tuition Reimbursement

Pet insurance

Legal Insurance

401(k)

Community Service Day

Spotlight Awards

National Sales Excellence Awards

CFSP Prep Certification Program

Job summary

TriMark USA, LLC in Tampa, FL is seeking a Service Manager to lead field service operations and oversee technicians in a full-time in-office role. You will plan, organize, and control service activities to meet customer requirements and support sales efforts, acting as a hands-on field manager.

The role emphasizes training, safety practices, inventory control, and collaboration with planning and parts teams to ensure high-quality service delivery.

Qualifications

• 5–8 years of experience in a management role in service/commercial foodservice industry or equivalent experience.
• Experience with web-based software and ERP systems.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Strong team management and leadership experience.
• Ability to pass background check after offer acceptance.

Responsibilities

• Oversee health and safety rules and procedures for staff.
• Conduct QC inspections during repairs, onsite training, and customer site visits.
• Manage technicians and ensure alignment with customer requirements.
• Maintain accurate inventory of technician trucks and coordinate with parts manager for cycle counts.
• Coordinate dispatch with Customer Service Manager and support lease customers.
• Follow safe work practices and set department-wide best practices.
• Maintain inventory accounting and assist with budget/revenue goals; promote additional services.
• Create training programs for technicians and ensure safety standards are followed.
• Participate in hiring/training and motivate staff for an effective team.
• Communicate with planning for the service and parts departments; perform other duties as required.

Skills

Leadership & team management

Budgeting & cost control

Customer service orientation

Safety compliance

Communication skills

Tools

ERP systems

Microsoft Office (Excel, Word, Outlook)

Job description

TriMark USA, LLC in Tampa, FL is seeking a Service Manager to lead field service operations and oversee technicians in a full-time in-office role. You will plan, organize, and control service activities to meet customer requirements and support sales efforts, acting as a hands-on field manager.

The role emphasizes training, safety practices, inventory control, and collaboration with planning and parts teams to ensure high-quality service delivery.