Field Service Development Manager: Coach Technicians

Sunstate; Charlotte, Raleigh, La Vergne (NC, NC, TN); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Company phone

Company truck

Quarterly bonus

Annual bonus

Free equipment rental

My Holiday

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Job summary

Sunstate Equipment Co. is seeking an experienced manager/coach to lead in-field development for technicians, improving diagnostics, repair quality, and execution discipline.

You will reinforce standardized processes, conduct root cause analysis, and support branch leadership in aligning technician growth with efficiency goals. The role requires reading schematics, strong safety knowledge, and the ability to travel between locations.

Qualifications

• 3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred.
• Extensive experience as a senior-level technician with advanced troubleshooting skills across mechanical, hydraulic, and electrical systems.
• Proven ability to coach and develop technicians in field or shop environments.
• Strong knowledge of construction equipment systems, repair practices, and safety standards.
• Ability to read and interpret technical schematics and translate complex issues into practical guidance.
• Excellent communication, problem-solving, and organizational skills with the ability to influence without direct authority.
• Ability to work independently in field environments with frequent travel between locations.

Responsibilities

• Deliver in-field coaching to technicians during live repair work to improve diagnostic skills, repair quality, and execution discipline.
• Reinforce standardized diagnostic processes, including root cause analysis and repair verification, to reduce repeat repairs.
• Partner with branch leadership to align technician development with operational goals such as first-time-fix rates and efficiency.
• Track technician progress, identify skill gaps, and adjust coaching plans to support ongoing development.
• Maintain a strong field presence while providing feedback, insights, and recommendations to improve service performance.

Job description

Sunstate Equipment Co. is seeking an experienced manager/coach to lead in-field development for technicians, improving diagnostics, repair quality, and execution discipline.

You will reinforce standardized processes, conduct root cause analysis, and support branch leadership in aligning technician growth with efficiency goals. The role requires reading schematics, strong safety knowledge, and the ability to travel between locations.