Field Service Manager - Lead Global Tech Teams & Customers

G&W Electric Company; Bolingbrook (IL); In loco; USD 98.872 - 128.577; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental and Vision Insurance

Short and Long-Term Disability

401 (k)

Tuition Reimbursement

Annual Profit Sharing

Descrizione del lavoro

A leading electrical solutions provider in Bolingbrook is seeking a Field Service Manager to oversee daily operations of field service technicians and third-party partners. Responsibilities include managing performance, ensuring customer satisfaction, and developing training plans. Candidates should have a Bachelor's degree in engineering and five years of related experience in the power equipment industry. This role offers a competitive salary and includes comprehensive benefits such as medical insurance, tuition reimbursement, and profit-sharing.

Competenze

• Five years of experience managing direct reports and leading field service teams.
• 5 to 10 years of experience in the power equipment industry.
• Domestic and international product support experience required.

Mansioni

• Oversee day-to-day activities of field service technicians and service partners.
• Manage and evaluate performance against job requirements.
• Handle escalations and ensure customer satisfaction.

Conoscenze

Leadership

Coaching

Communication

Problem-solving

Travel flexibility

Formazione

Bachelor's degree in engineering or related discipline

Strumenti

SalesForce

JDE

Microsoft Office

Descrizione del lavoro

A leading electrical solutions provider in Bolingbrook is seeking a Field Service Manager to oversee daily operations of field service technicians and third-party partners. Responsibilities include managing performance, ensuring customer satisfaction, and developing training plans. Candidates should have a Bachelor's degree in engineering and five years of related experience in the power equipment industry. This role offers a competitive salary and includes comprehensive benefits such as medical insurance, tuition reimbursement, and profit-sharing.